FAQs
1. What products do you sell?
At The Waken, we specialize in high-quality, pet-related products designed to make life easier and more enjoyable for pets and their owners. From toys and grooming essentials to feeding accessories and stylish pet apparel, we have it all!
2. Where do you ship to?
We offer Local and International Standard Shipping to many destinations worldwide.
- US Shipping: 4–8 business days
- International Shipping: 5–8 business days
3. How much does shipping cost?
We offer local and International free shipping over $100.
4. How can I track my order?
Once your order is shipped, you'll receive a tracking number via email. Use our Order Tracking Tool HERE to monitor your package's journey.
5. Can I change or cancel my order?
We process orders quickly to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 24 hours of placing it. Email us at hello@thewaken.site for assistance.
6. What is your return policy?
We want you and your pets to be completely satisfied! If you’re unhappy with your purchase, we accept returns within 30 days of delivery. Items must be unused and in their original packaging. Contact us for return instructions.
7. Are your products safe for all pets?
Absolutely! We prioritize quality and safety. Our products are made from pet-friendly, non-toxic materials and are suitable for pets of all sizes and breeds. If you have specific concerns, feel free to reach out to us.
8. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods for your convenience.
9. Do you offer discounts or promotions?
Yes! Subscribe to our newsletter and follow us on social media for exclusive discounts, new product launches, and exciting promotions.
10. How can I contact customer support?
Our friendly support team is here to help! Reach us at hello@thewaken.site or through our contact form on the website.